WHAT IS YOUR SHIPPING AND HANDLING POLICY?
Shipping and handling prices are based on USPS priority mail flat rate prices for a small box under 4lbs. Domestic shipments are an estimated 2-4 business days for delivery after processing orders.
Currently we only ship within the continental United States. Should you need international shipping, please contact us to make special arrangements. Our site will not let you order if you enter an international shipping address. As we evolve, we will put forth our best efforts to provide the most economical and efficient means to get you products to you.
WHAT IS YOUR RETURN/refund POLICY?
We recommend ordering samples sizes of our compounds to determine if it is the right fit for you, or for someone else.
Unfortunately, Roux Saint James cannot accept returns on any of our compounds for health reasons. We will however accept returns on our other goods if they are in their original, unopened packages. Damaged or opened goods will not be accepted as a return. If your return is accepted, you will be charged a 10% restock fee for these items. All return shipping fees are the sole responsibility of the purchaser. Original shipping fees will not be included in your refund amount.
If there has been an internal mistake, such as shipping incorrect product, Roux Saint James will gladly correct these mistakes free of charge to you. Please contact us if this is the case to make arrangements.
Signed up for a workshop or class and can’t make it? We get it, life happens. If you know you cannot make a scheduled event, please contact us as soon as possible. We offer full refunds for classes/workshops that are cancelled at least 5 days prior to the event. Cancellations within 2 days will receive 50% refund. Cancellations made less than 2 days prior to an event will be issued credit for future classes. Credit cannot be used to purchase goods.
If you have scheduled a private workshop or party, refunds will be issued if cancellations are made at least 2 weeks prior to event date, in which case a 50% refund will be issued. Please understand that when you book a private event you are scheduling out time in the studio which is dedicated to your party and blocked out of our calendar for other bookings.
HOW LONG WILL IT LAST?
Since our products are made with all-natural ingredients, they are subject to the natural dissipation of the compound based on its ingredients. We do not use extenders, engineered fragrances (with exception to the compounds that are noted) or other lab created materials, so the results will vary. Naturally, oil based compounds last longer since oil takes longer to evaporate and soak into the skin. Personal body chemistry, environmental factors (like the summer heat), dry skin and other elements will all affect the longevity of the compound on your skin. For these reasons we always suggest ordering samples as no scent will ever smell the same on every person.
NOTE ON THE USE OF BOTANICAL COMPOUNDS:
We do our best to use high quality ingredients in all of our compounds. To insure the stability and longevity of your products, we recommend that you store them in a cool dry place. Exposure to high heat and intense sunlight may alter the product's appearance, scent and overall quality. Keep away from open flame and avoid contact with eyes.
Since everyone's skin, ph levels, and sensitivity is different, we cannot guarantee any of our products against adverse reactions. Like any cosmetic product, please discontinue use of our products should any adverse conditions arise. We will not issue refunds based on allergic reactions to our products.
HOW DO I ORDER WHOLESALE?
Please contact us directly to discuss wholesale options.