FAQ

 

What is your shipping and handling policy?

domestic

Shipping and handling prices are based on USPS Priority Mail Flat Rate prices for a small box under 4lbs. Domestic shipments are an estimated 2-4 business days for delivery after processing orders.

INTERNATIONAL

Currently we only ship within the continental United States.  Should you need international shipping, please contact us to make special arrangements.  Our site will not let you order if you enter an international shipping address.  As we evolve, we will put forth our best efforts to provide the most economical and efficient means to get you products to you.

what is your return policy?

We recommend ordering samples sizes of our perfumes to determine if it is the right fit for you, or for someone else.

Unfortunately, Roux St. James cannot accept returns on any of our Fine Perfumes  for health reasons.    We will however accept returns on our glass stopper bottles only if the item is returned with its original wax seal undamaged and all original packaging is intact. All returns are subject to inspection upon receipt to insure the item is in proper condition for resale. If your return is accepted, you will be charged a 10% restock fee for these items. All return shipping fees are the sole responsibility of the purchaser. Original shipping fees will not be included in your refund amount.

If there has been an internal mistake, such as shipping incorrect product, Roux St. James will gladly correct these mistakes free of charge to you.  Please contact us if this is the case.

What is the difference between Parfum Extrait and Eau de colognette?

A parfum extrait is considered one of the finest forms of perfume and contains the highest concentration of pure essential oils and botanicals.  Our eau de colognette is our "unisex" version of an eau de toilette/cologne, yet it has a higher concentration of pure oils compared to commercial fragrances and is less concentrated than our parfum extrait.

hOW LONG WILL IT LAST?

sINCE OUR PRODUCTS ARE MADE WITH ALL NATURAL INGREDIENTS, THEY ARE SUBJECT TO THE NATURAL DISSIPATION OF THE SCENT BASED ON ITS INGREDIENTS.  wE DO NOT USE EXTENDERS, ENGINEERED FRAGRANCES (WITH EXCEPTION TO THE FRAGRANCE COLLECTION) OR OTHER LAB CREATED MATERIALS, SO THE RESULTS WILL VARY.  pERSONAL BODY CHEMISTRY, ENVIRONMENTAL FACTORS (LIKE THE SUMMER HEAT), DRY SKIN AND OTHER ELEMENTS WILL ALL AFFECT THE LONGEVITY OF THE SCENT ON YOUR SKIN.  fOR THESE REASONS WE ALWAYS SUGGEST ORDERING SAMPLES AS NO SCENT WILL EVER SMELL THE SAME ON EVERY PERSON.  

Note on the use of Perfumes:

We do our best to use high quality ingredients in all of our Fragrant Arts. To insure the stability and longevity of your products, we recommend that you store them in a cool dry place. Exposure to high heat and intense sunlight may alter the product's appearance, scent and overall quality.  Keep away from open flame and avoid contact with eyes.

Since everyone's skin, pH levels, and sensitivity is different, we cannot guarantee any of our products against adverse reactions. Like any cosmetic product, please discontinue use of our products should any adverse conditions arise. We will not issue refunds based on allergic reactions to our products.

How do I order wholesale?

Please contACT US DIRECTLY TO DISCUSS WHOLESALE OPTIONS.

 

Do you offer gift certificates?

Yes.  All gift certificates are valid for 1 year from the date of purchase. Gift Certificates cannot be applied to custom requests without prior authorization.  Gift certificates can be ordered in increments of $25.00 through our website.